Cnet has a pretty interesting and insightful piece about the problems with Dell. Only a couple years ago, Dell seemed unstoppable, now they're being given a run for their money by a reinvigorated HP and customer complaints around Dell are way up.
In Cnet's view, Dell started to believe their own hype, AND they started to "round out" their management ranks from McKinsey, Bain and some other consulting companies.
HP on the other hand has hired an "invisible" new CEO and is just getting the job done.
Mgmt consultants maybe. But I think it had more to do with the firing and arrest of the Dell dude. He spoke the "kids'" language, unlike those pesky interns that stayed at work late. Or else they should have gone with PCs Limited after all.
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